Customer Support Specialist

The role of Customer Support Specialist is part of the front-line of the HireVue experience for interviewing candidates and customers. Customer Support Specialists exhibit passion for providing the best possible customer experience through each interaction and strive to always be improving. Successful Customer Support Specialists have an open and positive attitude allowing them to celebrate the successes of the team, communicate proactively, and exemplify customer obsession by taking ownership of investigations.

Essential Duties and Responsibilities

• Resolve customer and candidate issues via phone, email, and chat.
• Complete projects assigned by the support manager.
• Identify, research, and resolve customer issues using the HireVue system.
• Follow-up on customer inquiries not immediately resolved.
• Complete call logs and reports.
• Recognize, document, and alert the supervisor of trends/ issues in customer calls.
• Recommend process improvements.
• Nights or weekend hours might be required depending on shift.

Requirements

• Excellent interpersonal communication skills and a friendly demeanor.
• Excellent reading and writing skills with the ability to accurately type at...