Sinch is hiring a Customer Onboarding Manager to help set up high-value customers for immediate success through defined implementation processes.
As a Customer Onboarding Manager, you will deliver an outstanding onboarding experience which will include educating new customers, helping to tackle technical problems, and ensuring the smooth adoption of Sinch products.
Responsibilities
- Own and handle customer relationships from the point of sale through successful implementation.
- Take ownership of the onboarding process:
- Clearly communicate account setup requirements and expectations with customers
- Educate customers on Sinch’s products, capabilities, and best practices to simplify adoption and align expectations.
- Record customer implementation needs, requests, and questions.
- Develop a deep understanding of customers' business and operational objectives.
- Act as single point of contact for customer and as customer advocate internally throughout the onboard process.
- Collaborate with the sales, operations, product and engineering teams.
- Establish positive relationships with new customer stakeholders and deepen relationships with existing customer partners.
- Assis...
Sinch
Sinch brings businesses and people together through tools enabling personal engagement
Updated
Other jobs at Sinch
Notifications about similar jobs
Get notifications to your inbox about new jobs that are similar to this one.
No spam. No ads. Unsubscribe anytime.
Similar jobs