Case Officer

The business is expanding as our customers grow, and we are seeking more enthusiastic people to join a team who is committed to doing their best work every day guided by our values – Care, Accountability, Teamwork, Integrity and Excellence. An engaging personality, and a passion for delivering exceptional service will be important to succeed in this role. We are looking for full time candidates based in Queensland and offering current working from home arrangements pending a new local office.

Successful applicants will join our dedicated case management team, responsible for liaising with our customers and healthcare providers to facilitate the exchange of health and medical information with speed, simplicity, and security.

Key responsibilities include, but are not limited to:

• Management of a portfolio of clients, ensuring your caseload is actioned within timeframes specified in our service level agreements
• Liaising with specialists and medical clinics to obtain medical records on behalf of clients.
• Writing accurate case notes in the medEbridge platform
• Relationship management between clients and UHG
• Data entry and ad hoc administrative duties where required.

A full position description is available upon request from HR on [email protected]

Requirements

What you’ll need:

• Excellent verbal and written communication skills
• Ability to negotiate, influence and manage conflicts effectively
• The ability to multitask in a fast-paced environment
• Exceptional time management and organisational skills
• Technology savvy with intermediate Microsoft Office Suite skills, namely Outlook, Word, and Excel
• Knowledge or understanding of how health practitioners and in-particular GP’s work, or injury rehabilitation, or within the legal or insurance practices is an advantage but not essential