About the Support Group
As the name Support Group implies, this group is responsible for the core part of the customer experience journey that has got Wolt top-notch ratings in app stores.
During the years we’ve invested a lot in the in-house built support tooling as we believe that it’s the only way we can ensure the satisfaction of all of our customers and partners in each of the 25 countries that we operate in. We take huge pride in our customer operations’ quality, so on top of building delightful support experiences in our consumer app we also want to proactively identify and solve issues even before our customers and partners even notice something might be wrong.
About the Support Analytics Team
Our Support Analytics team’s main goal is to deliver an amazing Customer, Merchants & Courier support experience while optimizing our operations by providing actionable insights and quantifying the impact of those actions on the overall business. 💡
You’ll be part of this team working with top Data Science and Analytics Engineering professionals.
About the Role
As a Data Scientist at Wolt, your role involves diving into our data to solve crucial business problems....
Wolt
Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers.
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