- Responsible for all data-driven aspects of the production of the quarterly service demand forecasts which includes analysis of actuals, validation of inputs from across the Business and forecast model generation on an 18-month horizon. Collaborate widely across Technology to continuously improve the accuracy/relevance of all forecasts, to facilitate accurate demand and capacity forecasting.
- Acting as a consultant, generate actionable insight for key Business stakeholders to bring to life what our customers do and how that drives demand and capacity utilisation.
- Maintain end-to-end data pipelines to ensure robust data flow and integration across systems, and design, build, implement, and sustain reporting and forecasting automation, including the development of interactive dashboards (e.g., Tableau)
- Drive continuous improvement in data quality, insight generation, and automation by regularly reviewing and optimising data architecture. Champion best practices in data management, with a strong focus on the democratisation of data. Collaborate with, challenge, and persuade other teams to adopt efficient data practices while protecting current processes from conflicting prioriti...
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