Director, Market Operations

What You’ll Do

As the Director of Market Operations, you will be accountable for the P&L of your Comprehensive Kidney Care Contracting (CKCC) market. Additionally, you will own the external nephrology relationships for practices that have partnered with Strive. In this role, the Operations leader will have broad market oversight, but work closely with the local clinical lead, Medical Director, and central operations team to enable the team to deliver great care. This individual takes a data-driven approach to leadership, holding the team accountable and designing and implementing new strategies as needed. This highly critical role ensures our vulnerable chronic kidney disease (CKD) and end-stage renal disease (ESRD) patients have the highest level of quality and continuity of care. This position will report to the RVP, Operations.

The Day to Day

• Accountable for market performance, using data to track trends and change strategies as needed.
• Advocates for the market clinical team, including liaising with a cross-functional team including analytics, legal, clinical and market development.
• Owns and manages relationship and performance of assigned provider groups. Serves as primary point of contact for assigned providers.
• Establishes consistent and strong relationships with provider groups utilizing an account management approach while communicating and sharing provider reporting, focusing on areas for improvement.
• Plans, prepares, and executes effective provider group meetings/discussion with proper objectives and expected outcomes.
• Analyzes data to determine network strategy – e.g., identifies which hospitals have a high volume of admissions for our patients.

Minimum Qualifications

• 8+ years experience in healthcare administration or related field.
• Bachelor's degree in Business Administration, Healthcare Administration, or another relevant field.
• Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency [60 ms.

Preferred Qualifications

• Master's degree such as MHA, MBA, MPH, or MSN.
• 4+ years experience managing direct reports.
• Comfortable presenting to Providers and driving the conversation, answering unscripted questions, and building relationships based on subject matter expertise.
• Can review data and reporting with provider groups and use analytics to drive clinical outcomes, quality improvements, and operational efficiencies.
• Ability to identify a problem, develop a plan and execute to resolution while communicating progress to stakeholders.
• Knowledgeable about project management techniques and able to develop a project plan that includes collaborating with market leadership and supporting departments.
• Ability to be highly responsive to Providers and act as the single point of contact for valuable relationships.

About You

• Ability to be strategic as well as tactical.
• Persistence getting to “yes” in the face of many “no’s”.
• Outgoing, sales-focused skill set.
• Embodies Strive’s core values: Care, Excellence, Tenacity, Innovation, and Fun.

Annual Salary Range: $130,000.00-$163,000.00