IT Service Owner

Are you ready to be a part of driving the future of IT services?

As the IT Service Owner at Husqvarna Construction, you'll shape and govern critical applications, worldwide. This strategic role involves creating and executing a service lifecycle roadmap, ensuring alignment with our business vision - and driving continuous improvement.

If so, a warm welcome to one of the world’s oldest start-ups! At Husqvarna, you'll join an innovative, collaborative community with a flexible hybrid work model, offering growth opportunities in a global environment.

Why you should join us:

At Husqvarna Group, we offer you a blend of opportunities that promise growth, diversity, and flexibility. Welcome to a global workspace, in an regional context, where every day introduces you to collaborate with individuals from different countries, immersing yourself in an environment rich in different perspectives and ideas.

Here, we don't just offer a job; we offer a community. Interact with a diverse set of professionals, not only within the Global Information Service (GIS) department but across the entirety of Husqvarna. Build a robust network that aids your professional and personal growth. Our hybrid work model ensures that you're not always confined to an office. Experience the freedom of a workspace, that actually adapts to your needs.

Your role:

The IT Service Owner for Husqvarna Construction, part of the GIS HCD IT Operations team, will oversee the lifecycle, delivery, support, and governance of specific applications for Husqvarna Construction globally.

Your primary role will be strategic and tactical, creating a service lifecycle roadmap that aligns with the vision of the Business Application Owner & Manager(s). This roadmap covers service launch, improvement, and sunset. While not directly involved in daily operations, you will be the guardian of Service Managers and accountable for the service, ensuring it meets organizational goals and delivers value.

Responsibilities:

• Manage the service lifecycle roadmap and budget, including licenses.
• Provide direction for Service Managers and engage in governance and capability forums.
• Support improvement initiatives and actions.
• Review service performance regularly and identify improvement requirements.
• Oversee client communication for service launches and changes.
• Develop and drive Key Performance Indicators (KPIs) and metrics for service health.
• Ensure compliance with security standards and manage associated risks.
• Serve as a point of escalation for Service Managers, support groups, and third-party vendors.

In this role, you will guide delivery teams and stakeholders to achieve common objectives, navigate technical challenges, and ensure our services exceed business goals. You will be the main contact for the business, engaging with diverse stakeholders - to document and understand requirements, and helping the organization achieve its goals.

The IT Service Owner HCD Applications reports directly to the GIS HCD IT Operations Director, located in Sweden, Jonsered.

About you:

You are a hands-on, self-motivated and service-minded person, with an analytical approach. You are results-oriented, a strong team player and confident in driving your own agenda. With excellent leadership and communication skills, you balance management and technical languages effectively. Your global mindset and experience make you a dynamic and inspiring colleague and leader.

Your skills and experiences:

• Master or Bachelor degree with minimum 5-7 years’ experience within.
• Service/Application Management in a similar role in a global environment.
• Experienced with ITIL processes.
• Experience in managing projects and IT budgets.
• Experience with vendor and supplier management.
• Fluent in English.

Location:

Preferred locations for this position are in Sweden at any of our sites (Huskvarna, Jonsered or Stockholm).

But, with our hybrid working environment, you'll have the flexibility to work both onsite and remotely, promoting work-life balance for all team members. We meet in the office 2-3 days a week.

Your application:

We strive to have a work environment that is inclusive and diverse, where we believe that our differences are our strengths. Our winning culture is important to us, which is why we go by the beliefs: We’re Bold, We’re Dedicated and We Care.

So, can you envision yourself being a part of this? Apply as soon as possible, but no lather than 2024-08-18. We apply ongoing selection.

For questions about the process please contact Talent Acquisition Partner - Matilda Nordén: matilda.norden@husqvarnagroup.com.

Global Information Services in Husqvarna Group - We are empowering our company through sustainable technology and data.

Join the global Husqvarna Group IT department, Global Information Services (GIS) and be part of a dynamic, forward-thinking and global team, playing an important part of our business development and innovation. Our aim is to ensure that we have the necessary technology, tools and infrastructure - to operate efficiently. We’re responsible for managing technological infrastructure, software, data, cybersecurity, and communication and collaboration tools. With evolving technology, we are committed to meeting future business needs.

Our IT department is a global and diverse team with a wide variety of backgrounds, expertise’s and perspectives. With more than 200 people in the team we are present almost all over the world.

About Husqvarna Construction Division:

For more than 325 years we have driven innovation and technology development exceeding end-customers’ expectations. Husqvarna Construction, a division of the Husqvarna Group, is a world leader in machinery and diamond tools for the construction and stone industries. The foundation is built on product and technology leadership ensured by high investment levels in user-focused product development to offer professional end-users the most effective and efficient solutions. Products and services are distributed globally in all relevant sales channels. Please read more at [https://www.husqvarnaconstruction.com/int/>

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Last date to apply:

17 August 2024