Field Operations Manager

We're looking for a Field Operations Manager to serve as a strategic business partner to top-line leadership within Procore's Install Sales team, supporting customer renewal and expansion operations. In this role, you'll be a key partner to Revenue Leadership and leverage a mixture of strategic and execution skills to support our sales leadership team in driving our go-to-market objectives and optimizing Procore's revenue acquisition efforts.
With Procore positioned to continue incredible growth, the Field Operations teams drive more predictable revenue.
As a Field Operations Manager, you'll partner with Install sales leadership teams to uncover business needs and drive their outcomes in partnership with revenue operations, systems, and enablement teams. You'll use quantitative data, feedback from the floor, and a deep understanding of our corporate initiatives and internal workflows to drive positive outcomes.
This position reports to the Director, Field Operations. We're looking for someone to join us immediately.
What you'll do:

• Partner with the Strategy & Insights team to identify trends in the business, and drive the dialogue, storytelling, and recommended plans of action with our Revenue Leaders and act as a communication partner to turn these insights into positive action in the field
• Optimize the redesign or integration of Procore's processes and systems. Partner with Revenue Systems to direct the execution of systems and process improvements
• Build a strong internal network of experts and resources that can help drive effective change within their segments
• Lead strategic initiatives to improve the scalability, agility, and efficiency of the Procore revenue operating model in its ability to identify, design, deliver, and improve solutions to our customers' business problems
• Complete qualitative and quantitative analysis as required to identify root cause deficiencies in the operating model, or to track the effectiveness of improvements
• Maintain global playbook for common field/sales policies and processes (e.g. Global Account Management, Splits)
• Coordinate with Global Enablement to define and deliver training to facilitate the adoption of new field processes resulting from Business Operations initiatives
• Serve as subject matter expert regarding process improvement, org design, and management/measurement systems

What we're looking for:

• BS degree is preferred; an MBA or a similar advanced degree is a plus
• Demonstrated success in leading an Operations team at $500mm - $1b revenue
• Experience working at a large-scale technology company is required; enterprise software is preferred
• Demonstrated leadership in delivering results with large-scale, cross-functional teams, strong executive presence with the ability to influence without authority
• Ability to collaborate and build effective relationships