Recruitment Operations Team Lead

Position Summary

Right across the Pipera metro station, the Shared Services Centre was established in 2016 to support Samsung subsidiaries across Europe with Financial, Customer Service and HR processes.

The HR Operations department was established in 2017 and delivers Payroll, Talent Acquisition and HR System Support services for Samsung European subsidiaries. This position is a strategic role for the HR SSC, accountable for the overall execution and service delivery of recruitment activities for European subsidiaries, leading a team of six recruiters.

Role and Responsibilities

What you will do:

• Lead the HR SSC team of recruiters; support their mentoring, coaching and development;
• Champion a strong collaboration and high performance culture in the team;
• Proactively review and continuously refine and evolve best practices, tools and processes;
• Foster and maintain relationships with key client stakeholders to understand their business objectives and fulfill recruiting demand;
• Act as a consultative tactical partner, by knowing the labor market and subsidiaries’ business industry, in order to provide extraordinary sourcing services;
• Strategically forecast resourcing needs and proper allocation of resources;
• With the team, develop materials and deliver trainings on recruiting SSC process, Workday recruiting module etc.
• Closely track and monitor recruitment SSC KPIs. Use data and KPIs to analyze results and prepare improvement action plans;
• Ownership on comprehensive reporting to Senior Leadership;
• Assess and measure customer feedback, prepare suggestions and action plan on how to further improve and refine services;
• Regularly share with the team data regarding success, challenges, areas of opportunity etc.

Skills and Qualifications

What enables you to do a great job:

• Minimum of 5 years of recruiting work experience and 2+ years’ experience in managing a team, with proven track record of creating, implementing and managing successful recruiting efforts
• Strong business knowledge; Experience in a Recruitment SSC/GBS environment (offering support for other countries across Europe region) or, previous experience in working in a recruitment agency is a plus.
• Excellent analytical skills, as well as ability to successfully lead through metrics. Passion to deliver hiring commitments on time and within agreed Service Levels (SLAs), while operating under optimal levels of productivity capacity utilization;
• Experienced in developing strategies and training others to attract talent through social media and networking, Boolean strings, direct / cold call sourcing, traditional and creative sourcing methods
• Strong customer service, project management, and quality control skills
• Excellent communication skills and proven ability to deliver strong presentations, lead training and facilitate meetings
• Great interpersonal skills to develop and maintain collaborative and effective working relationships at all levels both within and outside the organization
• Previous experience in working with Workday Recruitment is a plus.

Why is Samsung SSC Europe the place to be?

Samsung is a global leader in technology, opening new possibilities for people everywhere. In our center, you will be part of a dynamic team, in an international work environment. Being one of the best in the industry comes with hard work, but we also make it rewarding through:

Compensation & Benefits

• Attractive salary & annual performance bonuses (on average 2 additional salaries);
• Meal tickets (40 Ron/ ticket), plus Easter & Christmas vouchers (300 Ron each);
• Recognition awards for outstanding results and/or long-term employment;
• Employee discount to Samsung products;

Health & Wellbeing

• Gym subscription, private medical care, daily fresh fruits and snacks in the office;
• Cultural card on your birthday for books, theatre, cinema, opera and similar;
• Quarterly team activities (e.g.: team dinners, team buildings, office events such as Halloween celebration, Christmas party etc.);

Learning & Development

• Unlimited access to Samsung’s learning platform
• Access to in-class trainings and various events/ conferences;
• Subscription to Bookster library;

Family & Living

• 25 days of vacation per year;
• Referral bonuses for new hires recommended by you.
• Hybrid work (2 days/ week working from home);

Please be informed that this is a maternity cover position, with an initial contract duration of 2 years.

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