Director Product Management

Team:

Come join the Data Platform Product team and work with a talented group of PMs, developers, designers and researchers. The Data Platform is the foundation of the NOW platform and provides scalable and intuitive databases and data services that enable our ecosystem of over 10K ServiceNow customers and partners. We are seeking individuals who are passionate about databases, data technologies, and scalable applications to join our core data platform team.

Role:

ServiceNow customers work with a massive and diverse set of data to enable intelligent workflows across their businesses. We are looking for a Director of Product Management to own our Data Platform Persistence services which includes our data management and data archiving suite, data access and scale services, and our on-premises data store technology.

We aim to provide a world class data platform with a deep focus on scalability, reliability, and observability to operate and grow alongside the needs of our BUs and customers. This role is highly collaborative, working with peer inbound and outbound product managers across BUs, customers, and experienced engineers that build highly available systems and services across the ServiceNow ecosystem.

We’re looking for a highly technical leader that can deeply understand platform technologies and drive vision and clarity at all levels of the organization from customers, our most senior executives, and product internals.

This unique role offers the opportunity to grow a team, be hands on with technology, and generate direct revenue with database and data management products used by over 10K enterprise customers.

What you get to do in this role:

Product Strategy and Planning:

• Drive product vision and strategy that sets us up for success as we look to scale to $10B+ in revenue
• Drive adoption and new BU business opportunities and evangelize the Workflow Data Platform across ServiceNow
• Collaborate with customers, researchers, and architects on developing and testing innovative product ideas
• Engage stakeholders on necessary inputs for product strategy & roadmap, get buy-in, manage communications, expectations, and dependencies
• Lead a talented team of product managers

Requirements Prioritization and Release Management:

• Establish and maintain relationships with the other BUs to evaluate and manage cross-BU dependencies (both from and to the BU)
• Create product/feature plans for each release, including acceptance criteria, use cases, success metrics, and related documentation
• Collaborate with engineering team on release mgmt.: understand status, risks, dependencies and help address risks and resolve issues

Customer Insights:

• Define key product success metrics and ensure they are instrumented & reviewed
• Understand how developers are using the product, gains, pains, and reasons for low usage
• Know top 3-5 customers intimately, their specific use cases, gains and pains
• Understand use cases by BU to better serve internal customers

Requirements

To be successful in this role you have:

• 10+ years Product Management experience or equivalent experience in a technical role such as software development or solution architecture. 3+ years management experience.
• Domain expertise in one or more platform technologies such as databases, APIs, or AI and system design concepts.
• Experience with data platforms, developer platforms, or API platforms
• Proven track record of driving adoption of products and services at a large software organization and influencing BU leaders
• Market expertise in one or more of ServiceNow’s business domains such as service management, operations management, HR or ServiceNow relevant vertical industry expertise
• Experience operating and maintaining services at hyper-scale and corresponding system design
• Strategic mindset: able to define product strategy that achieves strong customer value and business outcomes
• Technically savvy with experience working with developers and architects to build scalable and highly reliant systems
• Strong prioritization skills and the discipline to focus on high impact activities
• Top notch written and oral communication skills
• Demonstrated experience in gathering, defining and effectively capturing product requirements and transforming them into an actionable product roadmap
• Customer focus: has deep curiosity about customer needs, as well as a track record in building strong customer relationships and delivering customer-centric solutions
• Facilitative leadership skills: can use marketing, product, and business knowledge to inform decisions and communicate effectively with/ influence internal and external parties
• Exceptional problem-solving and analytical skills and a proven process of data-validated, hypothesis-driven, experiment-tested decisions

For positions in the Bay Area, we offer a base pay of $207,300 - $362,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.