Customer Operations Manager

About the team

ShowingTime+, a brand under Zillow, Inc., is revolutionizing the real estate industry with innovative products and services for agents, brokers, and MLSs. Our technology suite streamlines businesses, delivers exceptional experiences, and supports the evolving needs of the industry. Trusted by over a million professionals, ShowingTime+ is a market leader with cutting-edge solutions for showing management, offer management, analytics solutions and more.

About the role

As a Customer Operations Manager for MLS & AOR, you will provide escalated customer support, handle complex inquiries, conduct product training sessions, troubleshoot technical issues, serve as a key contact for MLS partners, and serve as product expert for internal stakeholders. In this role you will collaborate with cross-functional teams, deliver tailored training materials, and maintain a comprehensive knowledge base to maximize customer product value and ensure successful adoption.

In this role, you will:

• Oversee customer support activities to ensure the timely and effective resolution of customer inquiries and issues.
• Identify and implement process improvements to enhance efficiency a...