IT Business Analyst

This position will support the technology used to enable collaboration across Western Digital.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Gather + document user requirements and coordinate solutioning with internal IT teams
• Provide operational support for the team across projects, support cases, and other efforts
• Provide technical support for global enterprise users, troubleshoot, and resolve issues related to M365 services
• Monitor and collaboration system environments and report on usage and health
• Create and maintain documentation related to M365 services, policies, procedures, and system configurations
• Responsible for delivering projects related to global collaboration across the enterprise
• Help establish best practices for global collaboration technologies
• Stay current with emerging Microsoft enhancements and new features
• Work collaboratively across various teams to deliver exceptional IT services

Requirements

REQUIRED:

• Strong written and verbal English communication skills
• Independent worker and self-starter
• Proactive problem solver and excellent communicator
• Experience using Microsoft 365 applications with particular focus on Teams, SharePoint, and OneDrive
• Bachelors degree in Computer Science, Information Technology, Business, or related field

PREFERRED:

• Smartsheet - Collaboration Work Management Platform experience
• Customer Service or Help Desk experience a plus