Reconciliation Officer

Job Summary

Job Description

What is the opportunity?

Reporting to the Manager, Reconciliations Services – this position is a key contact for Capital Market departments and Retail Banking areas. In this role, you will be responsible for providing exceptional customer care through the daily reconciliation and reporting processes. Comparing different data sets, the role will work through an information life cycle to identify, investigate, and resolve data and trade break issues. You will work with an effort to operate in an efficient / effective cross-functional team to ensure timely reconciliations, and prevent losses while mitigating risk as prescribed by Bank’s Standards and Procedures.

What will you do?

• Use in-house and online tools to investigate cases in order to reduce investigation costs
• Ensures daily/monthly data feeds are received on time, with proper follow up conducted for missing/incorrect information e.g. IT incidents tickets raised
• Be responsible for the reconciliations of designated processes under prescribed Standard Operating Procedures (SOPs) ensuring Service Level Agreements (SLAs) are met and applying solid knowledge of the Product Opera...