Regional Account Rep

About the Role:

Conducts route sales in a designated territory, calling on identified customers within the territory developing relationships that leverage the opportunity to sell the company repair services. Such activities may include the following as well as other duties as assigned:

What You'll Do:

Principal Responsibilities:

• Is the front line contact with existing and new customers providing information regarding repair services scope and capabilities
• Provides on-site service pickup of equipment for repair and delivers exceptional customer service, develops positive customer relationships and uses knowledge of the customer's operation to leverages sales growth opportunities within those customers
• Leverages current customer relationships to drive positive referrals for new accounts identification and entry opportunity for sales engagement
• Responds to requests for information for price, quotes and process order requests to capture additional sales
• Follows-up leads for additional business opportunities that add additional value
• Manages the order process as needed to provide a positive customer experience
• Expedites communications of issues and resolution activities to reinforce the business service value to the customer
• Participates in cross-functional teams and /or meetings of subject matter experts for both expanded technical knowledge and sales opportunities as they occur
• Participates in the development of process improvements and maintains vigilance for best practice and process re-design
• Facilitates shipment of equipment to repair centers

Job Level Specifications:

• Extensive knowledge of the organization, job content, practices and procedures.
• Has a breadth of knowledge enabling high level of contribution to multiple tasks.
• Works on complex problems that require significant judgment and initiative.
• Work is performed under minimal guidance and assigned in the form of desired expectations. Independent judgment is used to determine best approach and creativity is expected to achieve maximum results and handle new situations.
• Exchanges information with other departments or external contacts.
• May coordinate own work with that of other work groups.
• Will likely field requests from senior management, others in the organization and external contacts.
• Actions have appreciable impact to own department as well as others.
• Errors may be difficult to detect and remedy and will likely result in loss of customer business, materials, money and/or time.

What We're Looking For:

Work Experience:

• Typically 5+ years

Education and Certification(s):

• High School Diploma or equivalent

Distinguishing Characteristics:

• Valid driver's license and clean driving record is required
• Able to Transport 75lbs

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Shyft Global Services, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.