Technical Customer Service Analyst

Hybrid
Mid-level
🇲🇽 Mexico
Customer Support Specialist
Customer success & support
 

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Overall Summary:

The International Advanced Support (Tier 3) Technician is a key member of the Customer Experience (CX) Strategy & Ops team, acting as a subject matter expert for HBO’s streaming products/services and providing advanced support for issues that cannot be resolved by lower tiers. As a member of the International Advanced Support CX team, they will primarily focus on resolving escalated issues from frontline support teams, and partner regula...

 

 

WarnerMedia Services, LLC

WarnerMedia Services, LLC

A global media and entertainment company with a portfolio of iconic content and beloved brands.

Media
Entertainment
Television

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