Business Technology Analyst

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

Business Technology Analyst (IPPS)

Successful candidate will become a member of a team of experienced business technology analysts dedicated to support Partners, Vendors and Customers in terms of advanced technical and processing queries by performing deep analysis of issues, providing suggestions, and coordinating resolution process.

We are working in customer and partner facing environment where 3rd party relationship building skills and ability to lead multilevel communication are essential for mutual success.

Outside the box thinking and self-reliance are crucial for team’s success.

Areas of expertise relate to transactions processing, boarding API support, data transfer, networking, EPA and VOR reporting, customer setup details and reporting using PL-SQL

Job Responsibilities and Tasks

• Performing deep root cause analysis of incoming queries
• Replying to teams internal and external Partner queries.
• Maintaining good relations with integrated partners (PSP, ISV, Gateways)
• Assure daily tasks completion
• Proactively seek for opportunities to minimize issues occurrence

Experience Requirements

Large data analysis covering trend identification and result presenting.

Customer or ‘partner facing experience.

Boarding API’s support including investigating process flows and background dependencies

Below will be an advantage:

• Working with transactions analysis
• Boarding process awareness
• EPA Reports (Electronic Payment Advice)
• VOR Reports awareness
• Customer facing environment

Skill and Knowledge Requirements

• Authorization processing flow awareness.
• Understanding of API’s specifics
• Understanding of boarding related background dependencies between systems
• Technical approach and ability to work with numbers.
• Proficient with MS Excel
• Basic PL SQL knowledge will be an advantage.
• Power BI will be an advantage
• Ability to work in rapidly changing environment under time pressure without strict guidelines.
• Business technology awareness.
• Knowledge of Elavon systems will be an advantage (Axis, MPS2, Himms2, ServiceNow, Access Elavon).
• Customer and terminal setup specifics will be an advantage.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.