Product Order Management Specialist

Providing support to the Sales team, specifically with their product opportunities. Being a good communicator, confident, exhibit excellent administrative skills, have good attention to detail along with a “can do” attitude, to best support Sales, our customers and our Finance Team.

Key Responsibilities:

• Managing daily the sales teams’ requests and issues.
• Working with our suppliers to obtain pricing for an array of hardware and software
• Working with our vendors to negotiate discount levels and utilising available vendor programmes
• Processing sales orders on internal systems
• Liaising with customers providing quotations and order updates.
• Providing administrative support as and when required and acting as the office point of contact for the team
• Request pricing quotes from supplier and distribution
• Obtain internal quotes for specialist products
• Obtain quick quotes from Supplier Portals
• Escalate pricing as required
• Creating customer quotes
• Review and process customer orders and any subsequent amendments
• Check accuracy, delivery details, technical requirements for shipment, obtain any missing paperwork
• Checking currency- obtain exchange rate as required
• Create internal order forms
• Raising purchase orders
• Chasing order placement
• Liaise with suppliers to update on orders
• Coordinate shipping
• Ensuring that the internal forecast tool is kept up to date
• Trigger billing
• Analysing and respond appropriately to queries via telephone and emails
• Chasing order placement, and providing progress updates Sales Forecast/CRM
• Responsible for obtaining weekly updates from the Sales Team to ensure all opportunities are updated and correct in the internal forecasting tool
• Converting opportunities to “won” as orders received
• Cloning renewal opportunities
• Taking an active role to ensure the company meets forecasted product targets

Key Skills and Experience

• Must possess strong administrative skills, preferably gained within a sales environment
• Accurate keying / data input skills
• Proficient in MS packages including Word, Excel and Outlook, working knowledge of CRM is highly desirable
• Excellent communication skills both oral and written
• High level of accuracy and attention to detail