Senior Risk Manager

• This is a 12-month contract role, working flexibly from our Sydney office.

This Senior Manager, Corrective Action is responsible for the continuous embedment and maintenance of TAL’s Customer Remediation Framework to ensure it remains fit for purpose and compliant.

In this role, you will also be responsible for co-ordinating and convening customer remediation governance forums to ensure appropriate governance and oversight, provide relevant review, challenge and advice to Business Units executing customer remediation, gathering and analysing customer remediation data for management and Board reporting.

You will also conduct reviews of customer remediation activities to ensure remediations are carried out in accordance with the Policy and Standard and conduct thematic deep dives to provide insightful reporting to the Board and Executive Team for appropriate action and informed decision making.

Key accountabilities:

• Gather and analyse remediation data for Board/ERC reporting including any thematic and trend analysis.​
• Co-ordinate and convene business unit steering committees, including maintaining minutes of key decisions and actions relating to customer remediation.
• Deliver well considered and pragmatic customer remediation advice to business units.
• Support the business in the development of customer remediation approaches to ensure fair and timely customer outcomes.
• Establish and maintain customer remediation templates and tools.
• Continuously embed and maintain TAL’s Customer Remediation Framework including Policy, Standard and supporting documentation maintenance and ensuring customer remediation forums are designed and operating effectively.
• Oversee the TAL customer remediation portfolio.
• Perform periodic sample reviews of remediation activities to ensure alignment with Policy and Standard.

Requirements

• Proven experience in management report and data collation
• Relevant academic qualifications
• Experience in financial services, with specific experience in customer remediation, operational risk oversight, incident management, governance and compliance.
• A sound understanding of the life insurance industry and life insurance products.
• Ability to communicate and influence at senior management level.
• Excellent relationship development, management and negotiation skills.
• Proven analytical and critical thinking capability to interpret data and identify patterns & trends to extract insights, inform decision making and solutions.
• Computer literacy and a solid working knowledge of relevant software, in particular Excel.
• Excellent written, verbal and presentation skills in order to influence and articulate technical issues associated to work area.

As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.