Customer Experience Consultant

ELEKS Product Design Office is looking for a Customer Experience Consultant with Adobe experience (part-time) to join our team in the USA.

Design Office at ELEKS is expanding its expertise and is looking for a Customer Experience External Consultant. This dynamic and proactive individual focuses on creating exceptional customer experiences across all touchpoints and channels, driving satisfaction, loyalty, and business growth. Using advanced research, data analytics, and creative problem-solving ensures a smooth, enjoyable customer journey aligned with client goals.

REQUIREMENTS

• 3+ years of experience designing complex customer experience solutions for multiple touchpoints
• Understanding of behavioral psychology principles to influence customer behavior and decision-making
• Experience in running practical trainings and facilitate leadership around Customer Experience Design
• Deep knowledge of Adobe Experience Cloud, Google Marketing Platform, or any other alternative suite of tools to leverage data-driven insights and optimize digital experiences
• Experience in implementing Voice of Customer programs and extracting actionable insights to inform strategic decisions
• Proficiency in customer research methodologies, customer journey mapping, and predictive analytics
• Awareness of emerging technologies and their potential impact on future customer experience trends
• Familiarity with relevant regulatory frameworks and compliance requirements impacting customer experience design

PERSONAL CHARACTERISTICS

• Strategic foresight and innovation
• Analytical thinking and problem-solving orientation
• Effective communication and presentation
• Mentorship and coaching abilities
• Flexibility in dynamic environments

RESPONSIBILITIES

• Develop and implement omnichannel customer experience strategies aligned with business goals, ensuring consistency and coherence across all touchpoints and channels
• Lead CX initiatives and projects in close collaboration with cross-functional teams
• Utilize advanced customer research methodologies, customer journey mapping, and predictive analytics to gain deep insights into customer behavior and thus inform experience improvements
• Facilitate workshops with stakeholders to ideate, collaborate, and co-create solutions for enhancing the customer experience
• Develop and deliver compelling reports and presentations to stakeholders at all levels, articulating the value and impact of CX initiatives
• Serve as a subject matter expert in customer experience, providing guidance and mentorship to the broader organization
• Provide mentorship and guidance to junior team members, sharing knowledge and best practices in CX excellence and implementation
• Establish and continuously analyze metrics, customer feedback, data analytics, and trends to identify opportunities for elevating the customer experience and driving business growth
• Advocate for accessibility, ensuring that products and services are inclusive and comply with accessibility standards and guidelines

WHAT WILL YOU GET WITH ELEKS

Flexible schedule

Remote work

Close cooperation with a customer

Challenging tasks

Competence development