Customer Success Manager

RemoteMid-levelManager
🇺🇸 United States
Customer Success Manager
Customer success & support
 

It's fun to work in a company where people truly believe in what they are doing!

Serves as the primary post-sale point of contact for clients/customers. Uses in-depth knowledge of client industry and/or business processes, deep knowledge of the product being sold and technical expertise to drive and increase adoption and utilization of company products/services. Demonstrates product features beyond central functionality to help the customer achieve specific business results and maximum value from the product(s)/services. May recommend specific solutions to achieve customer’s desired result. Holds direct responsibility for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-selling of related products/services; accountable for client renewal and retention results. Ensures best practices are adopted for product use. May handle escalations and coordinate across functional areas of the company, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and/or Support. May or may not be on a sales incentive plan that is based on individual and/or team sales results (e.g., revenue, bookings, unit sales). T...

 

 

Neogen

Neogen

Neogen offers solutions to enhance the quality, quantity, and safety of the global food supply, serving farming operations and most of the world's best-known food companies

🛒Responsible consumption and production
Agriculture
Food and Beverage
Healthcare
Manufacturing

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