Credit/Collections Specialist

Ecolab is seeking a Bilingual Credit/Collections Specialist (remote) to provide service and support to corporate and non-corporate account customers for Ecolab's Shared Service based divisions with regard to past due invoice collection, pricing issues, order review, customer inquiries and other credit-related disputes.

What’s in it For You:

• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments

• The ability to make an impact and shape your career with a company that is passionate about growth

• The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best

• Comprehensive benefits package - medical, dental, vision, matching RRSP, company paid pension, share purchase plan, tuition reimbursement and more!

What You Will Do:

• Conduct collections of corporate and non-corporate accounts via outbound phone calls, aging reports, invoice packets, order review, intranet websites, various customer A/P portals, and email correspondence with AP contacts
• Respond to incoming calls and mail from aligned accounts and extensive interaction with both internal and external customers
• Utilize strong written and verbal communication skills to effectively communicate in a professional manner to maintain the business relationship while collecting on past due AR
• Research and resolve disputes and invoice issues in a timely manner
• Provide accurate information as needed by customers, sales, and credit

Position Details:

• This position is remote working from a home based office
• The working hours for this position are Monday through Friday, 8:30am to 5:00pm ET.

Minimum Qualifications:

• High School diploma or equivalent
• 2 years of experience working in credit, finance, accounting, customer service, and/or related technical or customer service field
• Bilingual, French/English with strong verbal and written communication skills in both languages
• No immigration sponsorship available

Preferred Qualifications:

• Post secondary degree or diploma in a finance, accounting, business or a related field
• Intermediate proficiency in Microsoft Excel or Access, or the ability to be trained
• Credit/collections experience and/or customer service experience related to large corporate customers
• Experience in Microsoft Office (Word, Outlook and Access)
• Excellent organizational and time management skills, with ability to manage multiple priorities and meet deadlines
• Effective oral and written communication skills
• Must have demonstrated initiative and ability to work independently
• Self-motivated and both detail and process oriented
• Proven analytical and problem solving skills
• Strong critical thinking and decision making skills

#li-ca