Technical Services Representative

Job Title

Technical Services Representative, German-speaking

Job Description

We have a job opening for a role in the Technical Services team, and we are eager to find a German-speaking Technical Services Representative (TSR).

This is a permanent job opening.

The TSR role is mostly involved in the return material authorization (RMA) support flow, by handling and administrating RMA cases in all aspects. This includes approval, follow-up, coordination, and communication with customers and RMA partners regarding their cases. By nature, a TSE also handles potential questions about sales within the RMA cases and works closely with internal stakeholders as applicable.

A TSR is normally connected to a certain region and language to handle RMA cases in their local language, but the person is also part of the TSR team. As such, a TSR can be assigned or take on certain tasks related to the function and will back-up TSR colleagues that are on leave.

Inside the TSR team we strive to see proactiveness and eagerness to learn and adapt to new realities. As a TSR you have a clear opportunity to grow inside our organization.

Being a customer service function in an IT company, we ...