Job Title
Technical Services Representative, German-speaking
Job Description
We have a job opening for a role in the Technical Services team, and we are eager to find a German-speaking Technical Services Representative (TSR).
This is a permanent job opening.
The TSR role is mostly involved in the return material authorization (RMA) support flow, by handling and administrating RMA cases in all aspects. This includes approval, follow-up, coordination, and communication with customers and RMA partners regarding their cases. By nature, a TSE also handles potential questions about sales within the RMA cases and works closely with internal stakeholders as applicable.
A TSR is normally connected to a certain region and language to handle RMA cases in their local language, but the person is also part of the TSR team. As such, a TSR can be assigned or take on certain tasks related to the function and will back-up TSR colleagues that are on leave.
Inside the TSR team we strive to see proactiveness and eagerness to learn and adapt to new realities. As a TSR you have a clear opportunity to grow inside our organization.
Being a customer service function in an IT company, we ...
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Axis Communications AB
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