Customer Care plays a critical role in shaping the way we support our clients and, to make sure we’re doing that in the best way possible. We are currently seeking a talented Head of Customer Care in Nigeria.
Here’s what you’ll be doing as a Head of Customer Care :
- Establishing, managing, and scaling a multilingual Customer Care team in Africa;
- Ensuring the required team staffing, budgeting, motivation, development, and performance;
- Ensuring that Customer Care KPIs are met successfully and clients are satisfied;
- Fostering a customer-centric culture: Ensuring that the Customer Care team lives up to the company values and prioritizes exceptional customer experience;
- Overseeing Customer Care Operational Efficiency: Ensure Customer Care operations are efficient and customer-centric, implementing improvements as needed;
- Consulting on Complex Cases: Provide expert consultation to Customer Care teams on complex cases, offering insights and guidance for effective resolution;
- Collaborating with the Competence and Quality Assurance Team: Work closely with the Competence and Quality Assurance Team to ensure alignment between changes in Customer Care, quality, and t...
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TransferGo
Director of Product - Business at TransferGo, a growing fintech scale-up focused on providing tailored, more affordable financial services to migrants
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