Field Service Representative

We're expanding our team and looking for a Field Service Representative (FSR) to join us in a dynamic and challenging role. In this position, you will have the unique opportunity to work at customer locations across the US, providing our clients with flexible, scalable, and secure infrastructure.

This hybrid role involves working in our Network Operations Center and onsite at client locations within the NOVA area and occasionally across the US.

Network Operations Center Responsibilities:

• Manage vulnerabilities by patching servers and infrastructure.
• Maintain and update system and server configurations in line with organizational standards.
• Diagnose and repair faulty system and server hardware.
• Monitor systems and provide Tier 1/Tier 2 help desk technical support.
• Work with technologies including Linux systems, Windows systems, MDM, Zabbix, AWS, Ansible, and Cloud Technologies.

Onsite Client Support Responsibilities:

• Deploy to customer locations across the US to set up and tear down systems.
• Manage mobile devices and ensure secure connectivity and communications.
• Provide support for mapping, imagery, and other critical services.
• Monitor, alert, and rep...