Teacher Support Advisor

Location: Remote working from home, Based in Malaysia

Annual Salary: $12,675 USD per rota, $6.50 USD per hour

Contract: 37.5 Hours per week

Line Manager: Kevin Williams

Recruiter: Meikay Cheng

As Twinkl develops we want to ensure that whenever a teacher has an issue or needs our help that we can provide the best service and help them as quickly as possible. As such we are looking for enthusiastic teachers to join us to help teachers throughout the world.

Ongoing projects/how you’ll spend your day:

You’ll be joining our exceptionally lovely customer support team to help provide our members with a world-class customer service experience! You’ll be working as part of an established team of teachers answering queries via phone, email, social media, and Twinkl’s messenger tool. You'll help our members get the most out of their subscription by answering any questions they have quickly and efficiently. You’ll advise educators and parents around the world on our resources, memberships, and accounts.

To succeed in the role, you will:

As a Teacher Support Adviser, you’ll be the first point of contact for our customers. As such, you’ll be an expert on our products, services ...