Teacher Support Advisor

Teacher Support Advisor

Location: Fully remote - must be based in Mexico.

Annual Salary: $11,700 Pro Rata ($6.00 USD per hour)

Contract: 37.5 hours per week, 9am - 5:30pm (Central Zone Time, UTC - 6), Tuesday, Wednesday, Thursday, Friday & Saturday.

Line Manager: Kevin Williams

Recruiter: Meikay Cheng

As Twinkl develops, we want to ensure that whenever a teacher has an issue or needs our help that we can provide the best service and help them as quickly as possible. As such, we are looking for enthusiastic teachers to join us to help teachers throughout the world.

Ongoing projects/how you’ll spend your day:

You’ll be joining our exceptionally lovely customer support team to help provide our members with a world-class customer service experience! You’ll be working as part of an established team of teachers answering queries via phone, email, social media, and Twinkl’s messenger tool. You'll help our members get the most out of their subscription by answering any questions they have quickly and efficiently. You’ll advise educators and parents around the world on our resources, memberships, and accounts.

To succeed in the role, you will: ...