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Job Posting Location
Bangkok
Job Summary
We are seeking a talented Support Engineer to join our team and provide crucial technical support for our AISPLAY video platform. The ideal candidate will be responsible for monitoring, troubleshooting, and resolving faults to ensure uninterrupted service delivery.
Job Description
Responsibilities
- Monitor, troubleshoot, and demarcate faults 24/7 for the AISPLAY video platform (IPTV head-end equipment such as IRD, Encoder, etc.).
- Dispatch jobs to workforce engineers or 2nd tier operations for on-site support or in-depth analysis.
- Provide technical assistance, including comprehensive fault reports, to the technical complaint team.
- Coordinate with 2nd tier support, vendors, and OTT partners to achieve SLA goals for AISPLAY service fault handling.
- Analyze root causes of problems to implement preventive measures against recurring issues.
- Develop and implement automation tasks/pr...
Advanced Wireless Network Company Limited
Thailand's no.1 Digital Service Provider, striving to provide best services that help people fulfil their dreams
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