Technical System Engineer

THE ROLE & THE TEAM

As a Technical System Engineer (m/f/d), you will play a crucial role in identifying, integrating, and managing third-party and self-developed enterprise solutions. Your responsibilities will span designing, developing, and maintaining platforms such as ServiceNow and other tools, ensuring their effective utilisation across the organisation. Your expertise in tool development and integration will be instrumental in optimising workflows, improving service delivery, and driving innovation within our Zalando Workplace (Facility Management, Organization Services and Workplace Innovation).

As our team and projects evolve, you will also contribute to our productivity applications team, focusing on enhancing our digital workplace experience (e.g. Google Workspace), and automation processes to further streamline and innovate our workplace solutions and employee self-service offerings.

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• Technical Ownership: Manage and maintain our current third-party solutions (e.g., Facility Management, Organization Services, Workplace Innovation, ServiceNow), with a future involvement in productivity applications.
• Requirement Analysis and Consultation: Analyze business requirements, consult with internal and external partners regarding technical feasibility and solution design, and act as the technical lead for identifying and implementing third-party software solutions.
• System Operations and Support: Ensure smooth system operations with a user-oriented mindset in a cross-functional product team. Handle 2nd and 3rd level support requests, following defined incident management processes.
• System Integration: Integrate new systems into the corporate applications landscape, ensuring proper data provisioning in accordance with Zalando Tech best practices and standards.
• Documentation and Operational Excellence: Create technical documentation and drive operational excellence within the team.
• Customization and Troubleshooting: Design and customize applications, modules, workflows, forms, and UI using JavaScript, HTML, CSS, and other relevant technologies. Troubleshoot and resolve issues related to the FM & OS tools and ServiceNow platform, including system performance, data integrity, and user experience.
• Code Review and Improvement: Perform code reviews, identify areas for improvement, and ensure adherence to best practices, coding standards, and security guidelines.
• ServiceNow Platform Development: Participate in the end-to-end development lifecycle of the ServiceNow platform, including requirement gathering, design, development, testing, deployment, and maintenance.
• Productivity Applications: Focus on our digital workplace solutions and experience (e.g. Google Workspace), and automation processes, enhancing our productivity applications and driving innovation in these areas.

WE’D LOVE TO MEET YOU IF

• You have 3-4 years of experience as a System Engineer within application management/integration, with responsibility for enterprise solutions.
• Excellent communication and project management capabilities, with the ability to lead discussions with business users and external partners.
• You have strong expertise in at least one or more programming/scripting languages and platforms: Python, Kubernetes, SQL, Node.js, Bash, PowerShell, JavaScript, AWS, HTML, CSS, and web development technologies
• You have experience in developing and maintaining integrations with third-party systems using REST/SOAP APIs, JDBC, and other relevant protocols
• You are proficient in debugging and troubleshooting complex issues on FM & OS applications and on the ServiceNow platform
• You have solid understanding of ServiceNow best practices, coding standards, and security guidelines
• Fluency in English; German is a plus.

OUR OFFER

Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• Employee shares program
• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
• Two paid volunteering days a year
• In a hybrid working model with 60% remote per week, actual practice is up to each team to best support their collaboration
• Work from abroad for up to 30 working days a year
• 27 days of vacation a year to start
• Relocation assistance available (subject to prior agreement)
• Family services, including counseling and support
• Health and wellbeing options (including Gympass)
• Mental health support and coaching are available
• Drive your development through our training platform and biannual peer-to-peer review