IT Support Engineer - Level 2

Are you a curious problem-solver with a passion for delivering gold-star customer service?

Verisk is looking for an experienced S Level 2 IT Engineer to join our Global team.

If you have 1-3 years of experience working in a similar IT support role, and you have a strong understanding of Windows-based software, Mac OS, and cloud infrastructure, get in touch with us today!

What you'll do….

You will be responsible for providing first and second-level desktop and application support to Verisk employees ensuring a high-quality, professional service is delivered. You will collaborate across time zones with team members in the USA, UK, EU, and Asia to solve issues and implement new systems. You will help deploy new hardware, software and manage application updates, as well applying security configurations.

This is a demanding role. The successful applicant will be required to work independently, manage a high volume of requests, and prioritize their workload effectively, often working to tight deadlines.

The role operates between the hours of 8 am and 5 pm on business days and the successful applicant will need to demonstrate some flexibility in their working hours to meet this ...