Credit Administrator

Salary Range - $50,000-55,000

As a Credit Administrator, you will be responsible for credit application evaluation, approval, and administration of customer accounts. You will apply solid credit and collection knowledge and business concepts, to support and assist in the implementation of policies and procedures in all credit and collection activities of the organization. In addition, you will be responsible for the collection of funds while maintaining healthy profitable customer relationships all within an acceptable level of risk.

Additional duties will include:

Reporting to the Credit Manager, your duties will include, but are not limited to:

• Review new customer applications, determine credit risk, and open accounts
• Establish credit limits for both existing and new customers collaboratively with Profit Centre Managers and Credit Manager
• Inform Profit Centre Managers of significant credit challenges, such as delinquent accounts, unauthorized customer deductions etc..
• Partner with sales team to create plans for higher risk accounts
• Maintains and monitors account payments and document collection activity
• Contacts customers regarding unpaid invoices, unauthorized deductions, reconciliation problems etc... with repeated follow-up as necessary to achieve resolution
• Perform credit reference requests, set-up and tracking of new accounts and credit reviews
• Investigate and resolve customer disputes; address short payments in a timely fashion that exceeds the customers’ expectations and benefits of the Profit Centre
• Submit documentation for delinquent accounts for third party collections, bad debt reserves and write-offs
• Maintain detailed notes in the computer system for each account
• When required, obtain proper documentation including personal guarantees and letters of credit/and or financial information
• Provides back-up to other Credit team members
• Responds to inquiries from internal and external customers
• All other duties as required by the credit manager and company's day-to-day business operations
• Maintains compliance with policy

Requirements

• Education Experience
• Degree in Accounting or Finance preferred.
• Acquired or working towards the Certified Credit Professional Designation.
• 3+ years of commercial credit and collections experience, or equivalent combination or work and educational experience.
• Construction industry experience preferred.
• Previous experience with or knowledge of plumbing products sold at the Profit Centre
• Knowledge, Skills & abilities
• Knowledge and understanding of basic accounting principles.
• Skills in attention to detail and accuracy.
• Effectively negotiates when necessary.
• Proficient in Microsoft Office suite of software (Excel, Power Point, Word).
• Ability to identifying root causes of routine problems/issues by asking probing questions and the ability to develop recommendations for resolution.
• Experience pursuing tasks with energy, drive and follow through, especially in the face of resistance or setbacks.
• Skill in managing multiple tasks/projects along with the ability to work in a fast paced team environment in a self-directed manner.
• Ability to utilize strong written and verbal communication skills, with the ability to interface with people at all levels within and outside the organization.
• Ability to maintain professional customer service manner when dealing with dissatisfied customers and demonstrate empathy for the customers situation.
• Ability to build and maintain effective work relationships across functional areas.
• Ability to demonstrate an attitude that makes a positive difference, take extra efforts to improve knowledge and skills to be the best in the profession. Holds to the highest level of professionalism by adhering to Emco’s Core Values of Fairness and Caring, Trust and Respect, Generous listening, and Straight Talk.
• Ability to contribute knowledge and information to assist the team, especially in the problem-solving process.
• Resolve any interpersonal issues that arise that may jeopardize team successes.
• Ability to adapt to rapidly changing business circumstance and have the ability to thrive in a constantly changing business environment.
• Uses sound judgment.
• Fosters open communication.