Client Success Manager

We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Kantar’s Profiles division is home to the world’s largest audience network.

With access to 170m+ people in over 100 global markets, we offer unrivalled global reach with local relevancy. Validated by industry leading anti-fraud technology, Kantar’s Profiles Audience Network delivers the most meaningful data with consistency, accuracy, and accountability – all at speed and scale.

Job Details

Kantar Profiles, a division of the Kantar Group, is seeking an individual with strong work behaviors and motivation to join our team as a Client Success Manager. As a Client Success Manager, you will be instrumental in efficiently scoping and delivering research projects. This role provides an outstanding opportunity to collaborate with a world-class team in a fast-paced and dynamic environment.

Responsibilities

• Work closely with Function leads across EMEA and Offshore to ensure the successful delivery of client projects.
• Collaborate with the Business Development team to deliver exceptional services and build strong client relationships.
• Hold and record quarterly business reviews to ensure client value and success.
• Act as the first point of escalation, resolving complaints to both the clients' and Kantar Profiles' satisfaction.
• Collaborate with clients and internal teams to hold debriefs and exchange insights to foster ongoing improvement.
• Train, coach, and mentor clients, team members, and supporting teams for optimal results.
• Evaluate and analyze client needs to determine the best strategies and approaches.
• Facilitate client onboarding and encourage clients to upgrade their products and services.
• Act as a customer advocate, ensuring their expectations are met or exceeded.
• Perform other responsibilities associated with this position as necessary.

Requirements

• Market research experience with a solid understanding of research methods and data collection techniques.
• Proficient in both German and English.
• Demonstrated experience in effectively managing client relationships with a focus on delivering results.
• Effective client management and proactive updates within specified timelines.
• Experience in online research and consultation.
• Advanced knowledge of Excel, with SPSS knowledge being advantageous.

At Kantar Profiles, we believe in going beyond the obvious to inspire new thinking and shape the world we live in. As an equal opportunity employer, we value diversity and are committed to creating a fair and supportive working environment where everyone feels included, accepted, and can flourish. Reasonable accommodations will be provided for individuals with disabilities.

As an EOE and to ensure a diverse and inclusive community, we encourage individuals from all backgrounds to apply. Please note that we are unable to offer visa sponsorship or relocation support for this role. Applicants must have the right to work in Germany or the United Kingdom before applying.

Joining Kantar Profiles means joining the largest audience network in the world. With sophisticated technology and top-notch anti-fraud methods, we deliver diligent insights to our clients. You will have the opportunity to make a significant impact and receive credit for your contributions in a startup-like atmosphere. Additionally, you will have the chance to learn all aspects of the business and influence decision-making processes. Join our global network and learn from highly experienced senior members across the business.

Apply now for a career that's out of the ordinary and contribute to the success of Kantar Profiles. We look forward to welcoming you to our ambitious and world-class team.

#LI-DNI #LI-CR1

Country

Germany

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.