Associate, Revenue Cycle Case & Escalation Management

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Position Summary: Revenue Cycle Case and Escalation Management (RCCEM) is the end of the line escalation team researching and resolving our most complex and sensitive client issues. RCCEM is the horizontal team responsible for driving actionable insights across Operations by providing visibility into the services we deliver, ensuring they align to athena’s value proposition and the service our customers expect.

The Revenue Cycle Case & Escalation Management (RCCEM) Team is an integral part of ensuring that when a client has a complex issue it is quickly, accurately, and effectively resolved. The RCCEM Associate strives to create visibility into case performance across Operations, driving consistency in terminology and measurement while championing our efforts to improve case resolution performance and the impact those efforts are delivering.

Essential Functions (Duties and Responsibilities):

• Partner directly with internal and external stakeholders to provide support and drive improvements in client issue management using our single point of en...