Customer Service Representative

Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology.

Chevron is accepting online applications for the Customer Service Representative (Direct Hire Contractor) position.

Note: This is for a 1-year employment contract.

Global Service Center Overview:

The Chevron Global Customer Service Center is a team of 400 Customer Service Center & Technology professionals, spread out in 17 countries across the globe which provides a cost-effective, effortless, and digitally enabled experience for our internal partners and external customers as they engage with Chevron across the globe.

Our Manila location is composed of 250 employees composed of supervisors, team leaders, subject matter experts and customer service representatives. We provide support to different regions where Chevron has a presence. Established in 2006 we pride ourselves in promoting the Chevron values of integrity, trust, diversity and inclusion, safety.

Responsibilities:

• Processes and handles multi-channel requests via calls, e-mail, chat related to order to cash (contracts, master data, pricing, sales orders, billing, reporting)
• Responds, reads, and manages all correspondence received through phone, web to case, mobile app, and e-mail regarding concerns, inquiries, and consumer experience in either Asia Pacific, Europe, Middle East, the Americas
• Provides excellent support that includes escalation to tier 2 support and follow through, and completion of resolution of customer concerns
• Liaises and coordinates with various work groups to resolve pricing, inventory, credit, marketing, quality, and supply issues among others
• Enhances technical skills and business acumen through various training to fulfill daily responsibilities and deliver excellent customer experience

Who will love this job?

• You like making things easier for customers and colleagues. Remove barriers within given parameters to ensure ease of doing business for our customers. You are energized by interacting with and helping people. You recognize that everyone has trouble sometimes and seeks to empower and educate customers.
• You love learning about new ways of doing things. There is always a better way.
• You thrive with a little chaos and uncertainty. We move fast and sometimes decisions are made without all the information.

Required Qualifications:

• Bachelor’s Degree holder in any field
• Customer service experience in a Business Process Outsourcing (BPO) or call center industry, fresh graduates are encouraged to apply
• Elevated level of customer service orientation and keenness on details
• Clear communications skills both oral and written
• Ability to solve problems logically and critically
• Demonstrated adaptability and flexibility to a rapidly changing business requirements, its environment, and processes
• Demonstrated ability to manage changing priorities and work in a multi-cultural, fast paced environment
• Proficient in Microsoft (MS) Office applications
• Open to night and shifting schedules and willing to work on Philippine holidays

Preferred Qualification:

• Experience in the use of SAP (Systems Applications and Products in Data Processing) and Salesforce is an advantage or any business CRM (Customer Relationship Management) business application

Relocation Options:

Relocation will not be considered within Chevron parameters.

International Considerations:

Selected candidate will work in the Philippines under the local payroll system and benefits.

Working with us

There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).

CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.

CHI has received various recognitions as a top employer: the 2021 Asia’s Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards and the 2018 Wellness Company of the Year at the same Asia CEO Awards.

CPI markets the Caltex brand of top-quality fuels, lubricants and petroleum products through a network of service stations, terminals and sales offices.

At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.

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