Customer Service Representative

SC Customer Operations Order Fulfillment - Customer Service Representative

Description -

Job description:
This is an Order Fulfilment role within the US Customer Operations Indirect team, supporting the US Market. Customer facing role with strong partner engagement. Accountable for order execution, backlog management to support customer requirements, to enable HPs financial objectives.

• Responsibilities:
  • Acts as a first point of contact for regular, on-going customer accounts and some "top tier" customers, on daily operational matters.
  • Ensure orders are executed to meet service level agreement and supply chain requirements to deliver exceptional customer experience.
  • Resolve operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post- sales programs).
  • Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
  • Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members.
  • Contributes to effor...