Customer Service Coordinator & Team Leader

We are seeking a dedicated and dynamic Customer Service Coordinator & Team Leader to join our team. This role combines frontline customer service duties with leadership responsibilities, ensuring a seamless experience for our customers and effective coordination within our team. The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to motivate and lead a team towards achieving departmental goals.

Key Responsibilities:

- Customer Service Coordination

- Provide exceptional customer service through various channels (phone, email, chat).

- Handle complex customer inquiries and resolve issues promptly and efficiently.

- Maintain accurate customer records and update information in the system.

- Collaborate with other departments to resolve customer issues and improve service processes.

Team Leadership:

- Lead, mentor, and support a team of customer service representatives.

- Monitor team performance and provide regular feedback and coaching.

- Conduct team meetings to communicate updates, share best practices, and foster a positive team environment.

- Assist in the training and onboarding of new team members.

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