Database & Donor Services Officer

Introduction

Nightingale Hammerson cares for over 250 residents, tailoring our approaches within our residential, nursing, dementia, respite, and palliative care teams. We are enormously proud of our homes, with our South London home, Nightingale House, rated 'Outstanding' and our North London home, Hammerson House, rated 'Good' by the Care Quality Commission (CQC), in its first year of opening.

As our Database and Donor Services Officer, you will oversee the processing of donations, receipts and invoices and provide administrative support to ensure operations run smoothly during busy periods.

What will your typical day involve?

You will manage the fundraising database by regularly updating and cleaning donor records on Raisers Edge, preparing data for direct mail campaigns and post-campaign evaluations, and generating monthly and quarterly summary reports.

The role also involves finance collaboration through monthly reconciliation of banking with the finance department, managing direct debits, processing banking requirements, and maintaining database budget spreadsheets. Additionally, the officer will support fundraising efforts by scheduling meetings for the Head of Fundraising & Marketing, handling telephone queries, managing legacy donations, supporting event management, and producing guest lists.

Who are we looking for?

The ideal candidate will have A-Levels (essential), with a university degree or business qualification being desirable. They must have at least one year of experience using Raisers Edge CRM and advanced knowledge of Microsoft Word and Excel. Experience in fundraising or sales is desirable. Essential skills include a proven ability to track and report income, excellent telephone manner and writing skills, and strong attention to detail and self-motivation.

What is in it for you?

• Car parking on site (Nightingale House)
• Transport from East Finchley Tube Station (Hammerson House)
• Access to the Apples and Honey Nightingale preschool and daycare on-site (Nightingale House)
• A friendly, supportive, team working environment
• Highly competitive rates of pay
• Training & development opportunities
• Flexible working patterns
• 25 days including bank holiday annual leave, increasing over time
• Subsidised staff restaurant (Nightingale and Hammerson House)
• Refer a friend bonus scheme (T&C applied)
• Cycle to work scheme

For more information on our benefits, please click here.

Hours

Full-time 37.5 hours a week

Salary

£33,000 per annum

Apply Now

If you meet the above requirements, we’d love to hear from you!

It’s also very important to us that as well as meeting the job description, you can bring a wealth of experience and qualities that make you ideal for working with the elderly on a daily basis.

Agencies

No Agencies, please.

Safeguarding

Our positions are subject to Enhanced DBS Disclosures, which will be completed upon successful application. All applications will be handled individually, following our policy and organisational requirements.

Sponsorship

This role is not at or above RQF Level 3 and therefore is ineligible for sponsorship under the UK's Points-Based Immigration System.
Please do not apply if you require sponsorship.

Diversity

We champion diversity, and we understand the importance of our people representing the communities and residents we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.