Customer Relationship Manager

Introduction

Nightingale Hammerson cares for over 250 residents, tailoring our approaches within our residential, nursing, dementia, respite, and palliative care teams. We are enormously proud of our homes, with our South London home, Nightingale House, rated 'Outstanding' and our North London home, Hammerson House, rated 'Good' by the Care Quality Commission (CQC), in its first year of opening.

As our Customer Relationship Manager, you will drive sales and marketing for Nightingale Hammerson, focusing on increasing Resident occupancy to meet budgeted levels. Additionally, you will raise the profile of Nightingale Hammerson in the Jewish community through engagement and business development activities.

What will your typical day involve?

As a representative of Nightingale Hammerson and our exceptional Homes, you will lead all sales activities. This includes engaging with potential new Residents, providing information, conducting tours, and assessing pre-admission needs. You'll respond to sales enquiries, generate leads, and identify local marketing opportunities.

Building relationships with local authorities, hospital discharge coordinators, social workers, and other stakeholders is essential. Promoting Nightingale Hammerson to health and social care professionals and attending hospital discharge meetings will help sustain occupancy levels.

You will conduct market research to refine sales strategies and manage the PR content plan, including creating content for various platforms. Maintaining a contacts database, negotiating funding packages, and handling complaints are also key responsibilities.

Additionally, you will coordinate a team of volunteers and deputise for the Resident services manager when needed.

Who are we looking for?

The ideal candidate should have a good education and evidence of ongoing professional development. Essential experience includes sales and marketing, with a proven ability to maintain effective relationships. Experience in a care home setting is desirable but not required.

Key skills include excellent communication, presentation, and IT skills, with up-to-date knowledge of digital marketing. You should be able to build community relationships and report key information accurately.

Empathy, a positive attitude, self-motivation, and excellent organisational and interpersonal skills are essential. Understanding the Jewish community and faith is a plus.

What is in it for you?

• Car parking on site (Nightingale House)
• Transport from East Finchley Tube Station (Hammerson House)
• Access to the Apples and Honey Nightingale preschool and daycare on-site (Nightingale House)
• A friendly, supportive, team working environment
• Highly competitive rates of pay
• Training & development opportunities
• Flexible working patterns
• 25 days including bank holiday annual leave, increasing over time
• Subsidised staff restaurant (Nightingale and Hammerson House)
• Refer a friend bonus scheme (T&C applied)
• Cycle to work scheme

For more information on our benefits, please click here.

Hours

Full-time 37.5 hours a week

Salary

£40,000 per annum

Apply Now

If you meet the above requirements, we’d love to hear from you!

It’s also very important to us that as well as meeting the job description, you can bring a wealth of experience and qualities that make you ideal for working with the elderly on a daily basis.

Values:

Embrace and embody our core values of Compassion, Respect, Excellence, Dignity, Integrity, and Teamwork.

Agencies

No Agencies, please.

Safeguarding

Our positions are subject to Enhanced DBS Disclosures, which will be completed upon successful application. All applications will be handled individually, following our policy and organisational requirements.

Sponsorship

This role is not at or above RQF Level 3 and therefore is ineligible for sponsorship under the UK's Points-Based Immigration System.
Please do not apply if you require sponsorship.

Diversity

We champion diversity, and we understand the importance of our people representing the communities and residents we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.