IT Support Engineer

Bring your experience along with your positive attitude to our User Care Services team. As an IT Support Engineer at zooplus, you will be responsible for internal support of our C-level management and our users. We'll rely on your phenomenal customer service, your business communication skills, dedication to teamwork, and knowledge of current software and hardware technologies to keep our team successful. You will provide support, assist with technology projects, and perform day-to-day responsibilities of making sure both our end users are well taken cared of.

Essential Duties and Responsibilities:

• Resolve 1st and 2nd Level Tickets based on Operational instructions
• Support IMAC (Install, Move, Add, Change) for End user Devices (e.g. Rollout)
• Act as central focal point for End user Communication (SPOC)
• Creates Knowledge Base articles and Operational Instructions
• Supporting On-/Offboarding experience for employees
• Prioritize tickets based on criticality and urgency
• Supports conference systems
• Organize local stock and hardware delivery
• Support VIP Requests

Requirements

• 1-3 Years of work Experience in a IT Service Desk
• Knowledge of Microsoft and Apple Cli...