Home Desk Technical Lead - salary circa £ 45.000
This is a great job for someone with a strong Buildings Technical knowledge, who enjoys coaching people to develop in their role whilst delivering great service to our customers and controlling claims cost.
A bit about the job:
2024 sees the start of our Home Claims Transformation journey and this role will be pivotal to achieving our ambitions. Based in our Home Claims Operation, this role is responsible for the day-to-day technical leadership of the Desk Claims Teams, a team of Home Desk Consultants and Home Project Managers handling building claims up to £50k. Technical leadership is a core feature of this role, and you manage all day-to day technical matters relating to the claims handled by the Home Desk Team. You will take ownership and accountability for excellent customer service, cost control and work with the Home Desk people leads to support the overall end to end management and upskilling of our Desk Team.
Skills and experience we’re looking for:
- Strong Technical knowledge relating to Home Claims fundamentals, Philosophies & Standards, and policy interpretation.
- Coaching experience with proven track record of improving performance and capability.
- BDMA accredited. HND/HNC Building studies or Accreditation to CII, RICS, CIOB, CILA (desirable) or the ability to demonstrate equivalent technical/management experience.
- Customer Focused
- Strong communication skills and ability to problem solve.
What you’ll get for this role:
Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
- Starting salary circa £ 45.000 (depending on location, skills, experience, and qualifications)
- Bonus opportunity – 10% of annual salary Actual amount depends on your performance and Aviva’s.
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 29 days holidays plus bank holidays, and you can choose to buy or sell up to 5 days.
- Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
- Brilliantly supportive policies including parental and carer’s leave.
- Flexible benefits to suit you, including sustainability options such as cycle to work.
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
- We take your wellbeing seriously with lots of support and tools.
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone:
We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.
Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
Our people agree that we offer a great company culture and outstanding employee experience. In fact, we're actually an officially certified Great Place to Work. To find out more about working at Aviva take a look here
We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.
We’d love it if you could submit your application online. If you require an alternative method of applying, please give xx a call on xx or send an email to xx.
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