The Affiliate Customer Support Coordinator will be responsible for supporting the needs and any new initiative related to the distribution of NBCU Portfolio Networks in Brazil. This position will have direct contact within the Media Operations team and will work closely with various stakeholders in the company as well as 3rd party vendors to ensure there is a direct communications with our affiliates and also any request is handled in a timely manner.
Responsibilities:
- Liaison between Uplink Provider and Affiliates in Brazil for customer support integrations, and authorizations
- Portuguese Technology an Operations voice for Brazil. Will work directly with NBCU supervisors to transfer NBCU message to clients
- Escalate properly and in a timely manner any incident reported by our affiliates in Brazil
- Coordinate and inform to Brazil affiliates technical notifications related to maintenance windows, migrations, etc. as necessary
- Assist with the Inventory management and control of existing regional decoders
- Execute and upload ANCINE monthly reports of NBCU Networks in Brazil
- Support the on-boarding process with new affiliates and provide assistance properly
- Coordi...
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