As a Service Desk Executive, you play a pivotal role in delivering exceptional service to Daisy’s high-profile, mid-market customer base. Taking full ownership of customer queries, you proactively manage service delivery and seek out opportunities for improvement. You serve as the first point of contact for various service queries, including account enquiries, billing, provisioning, technical issues, and more. Additionally, you build and maintain strong relationships with internal and external stakeholders, collaborating across departments to ensure accurate and timely resolution of service requests, thereby reinforcing our commitment to excellence in service delivery
Location: Nelson or Prudhoe Salary: Up to £23,000 DOE Working Hours: Monday to Friday 8:30/9:00 – 17:00/17:30 (37.5 hours)
Key Responsibilities:
Customer Support:
- Provide exceptional customer support via phone, email, and other communication channels.
- Address customer inquiries, troubleshoot technical issues, and provide timely resolutions.
- Ensure customer satisfaction by understanding and meeting their needs effectively
Incident Management:
- Manage incident tickets and prioritise them b...
Daisy Communications
UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services, constantly growing teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition
Other jobs at Daisy Communications
Notifications about similar jobs
Get notifications to your inbox about new jobs that are similar to this one.
No spam. No ads. Unsubscribe anytime.
Similar jobs