Part-time
Entry🇹🇭 Thailand
Customer success & support
- Handle all Exchange & Return and Refund transactions efficiently and accurately whilst providing the highest standards of Customer Service.
- Attend to all complaints and claims in a friendly and professional manner, creating a positive experience for our customers, to ensure customers leave with a positive impression of the IKEA store and that they want to return and shop with us.
- Ensure the Exchange & Return Desk is always equipped with necessary tools and documents, and ultimately always available to serve customers throughout the day.
- Follow Cash Handling Procedures to ensure accuracy whilst dealing with transactions.
- Utilize information from Exchange & Refund System to detect, act upon and/or escalate any product faults and sales-related issues; involve the management team if needed.
- Contribute to the Exchange and Return action plan and take ownership for allocated deliverables.
- Communicate to customers the generous IKEA Refund Policy and explain all related details in a clear and informative manner.
- Actively work together with other departments to continuously improve the shopping experience for customers.
- To optimise the relationship with the customers to str...
Ikano-Retail
IKEA is a home furnishing company with a vision to create a better everyday life for the many people
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🇹🇭 Thailand
Customer success & support
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