Job Posting Title:
Operations Services Representative (OPEIU)
Req ID:
10095244
Job Description:
Operations Services Representative (OPEIU)
*This position falls within the jurisdiction of the OPEIU collective bargaining agreement. *
Facility Services & Support, Guest Services Operations team processes work orders for all Burbank, Glendale, and North Hollywood Disney facilities, along with ABC Prospect lot.
Responsibilities (including but not limited to):
- Work effectively in a team environment, maintaining a self-directed and resourceful approach to accomplishing responsibilities and assignments
- Handle heavy volume of internal service calls, as well as e-mails, faxes and walk-in requests with courtesy and efficiency
- Data entry of customer service work orders, close-outs and filing
- Data entry of Security gate passes into system and following appropriate protocol in the following of any Security policies
- Classify special requests, emergency calls, and executive requests as per established policy and handle accordingly
- Prioritize and dispatch service orders to appropriate departments and outside vendors
- Administer general information to customers
The requir...
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