Operations Services Representative

Job Posting Title:

Operations Services Representative (OPEIU)

Req ID:

10095244

Job Description:

Operations Services Representative (OPEIU)

*This position falls within the jurisdiction of the OPEIU collective bargaining agreement. *

Facility Services & Support, Guest Services Operations team processes work orders for all Burbank, Glendale, and North Hollywood Disney facilities, along with ABC Prospect lot.

Responsibilities (including but not limited to):

• Work effectively in a team environment, maintaining a self-directed and resourceful approach to accomplishing responsibilities and assignments
• Handle heavy volume of internal service calls, as well as e-mails, faxes and walk-in requests with courtesy and efficiency
• Data entry of customer service work orders, close-outs and filing
• Data entry of Security gate passes into system and following appropriate protocol in the following of any Security policies
• Classify special requests, emergency calls, and executive requests as per established policy and handle accordingly
• Prioritize and dispatch service orders to appropriate departments and outside vendors
• Administer general information to customers

The requir...