Global Escalations Team Leader

Why Deliveroo?

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Global Escalations Contact Centre Team Leader

Customer Service is the cornerstone of Deliveroo. Although our business is 100% automated, things do break, and for our Customers, this means that their experience of receiving great quality food can be impacted – not good! We need to ensure that if we let customers down, we handle their concerns and work to fix the problem to prevent it from happening again for other Customers. This is where you come in! You'll lead a team that champions...