Service Desk Executive

As a Service Desk Executive, you play a pivotal role in delivering exceptional service to Daisy’s high-profile, mid-market customer base. Taking full ownership of customer queries, you proactively manage service delivery and seek out opportunities for improvement. You serve as the first point of contact for various service queries, including account enquiries, billing, provisioning, technical issues, and more. Additionally, you build and maintain strong relationships with internal and external stakeholders, collaborating across departments to ensure accurate and timely resolution of service requests, thereby reinforcing our commitment to excellence in service delivery

Location: Nelson or Prudhoe Salary: Up to £23,000 DOE Working Hours: Monday to Friday 8:30/9:00 – 17:00/17:30 (37.5 hours)

Key Responsibilities:

Customer Support:

• Provide exceptional customer support via phone, email, and other communication channels.
• Address customer inquiries, troubleshoot technical issues, and provide timely resolutions.
• Ensure customer satisfaction by understanding and meeting their needs effectively

Incident Management:

• Manage incident tickets and prioritise them b...