Sr. Field Service Engineer

BASIC HOURS: Monday – Friday

Employee Standards:

• Support department objectives and company goals
• Be a team player
• Accommodate requests with a smile and “let me see what I can do” attitude
• Adhere to manager directives
• Maintain a professional appearance and demeanor
• Arrive on time, properly dressed and prepared to work
• Perform all duties in a timely, accurate, honest and professional manner

Responsibility – Management of, and support of proactive sales and business development in North America for, the Field Services group.

Basic Management Tasks:

1. Responsible for day-to-day supervision and problem resolution within the national operations.
2. Manages partnerships with a goal of developing business outside of our regions.
3. Serve as primary customer liaison for relevant operations.
4. Assures team is following procedures.
5. Assures team is using company-issued technology (phones, hotspots, computers) efficiently and effectively.
6. Assist with development and training of staff.
7. Empowers the team.
8. Collect and maintain department metrics.
9. Participate in recruiting new staff.
10. Perform time sheet review and release.
11. Perform billing r...