PRIMARY RESPONSIBILITIES
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Conduct in-person homeowner assessments on an as needed basis.
- Determine if corrective work order is needed.
- Lead root-cause analysis.
- Schedule, organize, and execute service work through vendors collaboratively with Customer Care coordinator.
- Manage trades to completion of service requests to customers' satisfaction.
- Perform minor service-related tasks (e.g., adjustments, repairs), as requested.
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Establish and maintain positive customer relationships.
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Responsible for quality inspections of the home prior to delivery to the customer.
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Determine trade accountability for back charges and P.O.'s.
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Authorize payment for work performed up to approval limits.
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Follow applicable legal protocol and process necessary workflow.
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Responsible for customer satisfaction metrics related to customers serviced
MANAGEMENT RESPONSIBILITIES
LEVEL: MENTOR / COACH / FEEDBACK
SCOPE
- Decision Impact: Division
- Department Responsibility: Single
- Budgetary Responsibility: No
- Direct Reports: No
- Indirect Reports: No
- Physical Requirements: Position involves sitting, standing and/or movement, the ability to ...
Pulte Home Company, LLC
PulteGroup is a FORTUNE 500 company and one of America’s top residential builders
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