Customer Success Manager

Job Title

Customer Success Manager

Summary of the role:

Are you the next Customer Success Manager we are looking for?

• You will serve as the primary point-of-contact for customers.
• You will work with clients to understand needs/objectives, develop strategies and work in unison with our internal Amadeus teams to execute against projects and campaigns.
• You will increase sales and secure renewals by demonstrating the value of Amadeus solutions and building strong relationships with our clients.
• You will have a deep understanding of the Amadeus portfolio of products and the hospitality industry in general.
• You will ensure that their customers are gaining full benefit of the Amadeus products purchased as well as to identify opportunities where other Amadeus products may meet the needs of the customer.
• You will be responsible for regularly providing customers with proactive information on ways to optimize the use of the Amadeus products.

Main Responsibilities:

• Exceed assigned retention goals by cultivating relationships with stakeholders across an assigned account.
• Become primary point of contact for optimization and usage of Amadeus products and services...