Customer Service Representative

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

About the Customer Service Representative Role

• Handling of customers queries on the phone
• Processing orders in SAP to enable correct purchase, invoicing and delivery of Alcon product to customers
• Liaising with freight for tracking of orders
• Providing excellent customer services for customers and commercial teams
• The role offers an opportunity to display initiative, a passion for service excellence and to actively demonstrate Alcon’s core values.

Skills and Experience

• Accurate and quick data processing skills
• SAP experience
• Good communication skills
• Attention to detail
• Problem solving
• Customer service experience in the Medical Device or Pharmaceutical industry preferred

D&I

Alcon champ...