Engineering Delivery Lead

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Job title: Engineering Delivery Lead

Reporting to: CTO/Head of Engineering

Location: Johannesburg (preferred) or remote

Start date: ASAP

ABOUT HEALTHFORCE

Welcome to Healthforce. We're a health tech company with a big dream: to lower the cost of quality care and improve health outcomes in Africa. We're not saying we're the whole solution, but with our blend of tech and human touch, we're proud to be playing our part.

We've rolled out a couple of digital products. The first is one that empowers clinic-based nurses to manage their practices, better serve patients and connect instantly with telemedicine doctors. This product has materially lowered the cost of access, bringing more efficient care to 4 million consultations in 500 clinic rooms across South Africa. We've also launched the Kena Health smartphone app, that offers purely virtual medical and mental health services. With a stellar 4.8⭐️ rating and the title of number one healthcare app in the Google Play store and MTN App of the Year 2023, Kena Health is providing access to quality services at a fraction of the cost of a local doctor.

We're excited to be a part of South Africa's health tech revolution. Along with our key partners and investors, we've got plans to focus our efforts even more around system change.

THE ROLE

Healthforce is a lean, low ego, highly skilled team of multidisciplinary experts, including healthcare, product, engineering, analytics, organisational development and training. We are product-led - meaning that we always start with what our customers need and work as a team to deliver from there. Our team uses modern tools and practices, and customer-centric ways of working.

As an Engineering Delivery Lead, you will lead the engineering team to ensure high quality delivery measured in terms of timeous delivery, good team health and customer satisfaction. You will work closely with the Product team to facilitate technical input during discovery phases and manage expectations on roadmap deliverables. You will also be responsible for the team’s capacity to deliver on roadmap items

WHAT YOU WILL BE DOING

Lead engineers. Guide and coach engineers behaviourally for enhanced performance. Make sure there is clarity in the engineering team about the team’s priorities and expectations. Organise and structure the team for effective delivery using best practices.

Facilitate technical input. Develop and maintain collaborative relationships with internal and external stakeholders. Bring in requisite technical expertise to provide technical input to co-create suitable technology solutions to meet customer needs. Communicate risks (scope, timeline, resource or technical) where necessary.

Manage roadmap and plan. Plan and communicate the engineering roadmap, including capacity and release dates to stakeholders. Monitor, control and report on development progress alongside the Product manager. Run agile SDLC rhythms and ceremonies.

Continuous improvement. Look for opportunities to improve the development process and quality of output. Champion technical debt initiatives. Proactively identify and implement better ways of working to enhance efficiency and effectiveness.

Proactive support. Monitor the performance of the application and assist with support queries

Importantly, you need to be socially minded and should want to apply your creativity and skills to reimagining the way out-of-hospital healthcare can be delivered to all South Africans when enabled by technology.

CULTURE FIT

Healthforce’s culture is central to how we do things. We help people, we are aware, and our experience informs our pragmatic approach. That translates into specific behaviours we expect of each other internally and in how we serve our external stakeholders: the ability to connect; the ability to plan; the ability to keep people informed; the ability to deliver; and the ability to learn and grow.

KNOWLEDGE AND EXPERIENCE

• Solid experience leading/managing an engineering team.

• Experience as a software engineer or product owner is advantageous.

• Proven track record of delivery of customer facing software applications at scale.

• Strong knowledge of object-oriented design and programming principles.

• Solid understanding and knowledge of CI/CD, DevOps and deployment strategies.

• You have worked and understand agile software development methodologies.

EDUCATION

• Undergraduate degree in Computer Science or related field, or equivalent working experience.
• Short courses to keep up to speed with modern development practices.

WHY HEALTHFORCE?

Healthforce is a lean, low ego, highly skilled team of multidisciplinary experts, including healthcare, product, engineering, analytics, organisational development and training. At Healthforce, you're not just joining a company; you're joining a cause. The team has a passion for the purpose, even when we are in over our heads. We sustain our focus through a strong culture of valuing people, pulling together, creating better ways and feeding our relentless individual and collective curiosity. Our team is distributed across multiple countries and many cities.